We’ve launched a fresh suite of customer documentation – including quotes, itineraries, invoices and status updates – to give agents and travellers a cleaner, more modern experience. Our new digital format is designed for easy viewing on both desktop and mobile, with a streamlined layout that’s simple to navigate and share. And yes – everything can still be printed whenever you need it.
What’s New?
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Modern, mobile-friendly layout for quotes and itineraries, designed for clean on-screen viewing.
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Richer content including detailed product descriptions, key inclusions and images.
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Reduced reliance on vouchers, with only a small number of open-dated products still requiring e-vouchers.
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Easier sharing, with agents receiving a link they can forward or copy directly from ANZCRO Connect.
Frequently Asked Questions
1. I want to print my itinerary and give it to my client. Can I?
Yes. All itineraries include a print button, and the layout has been designed to print cleanly.
2. Can I still have printed vouchers for all items?
No. Traditional vouchers have been removed for most product types.
Clients simply use the booking reference on their itinerary when checking in.
Only open-dated products still receive e-vouchers, and we sell only a small number of these.
3. What happens with open-dated products?
For the limited number of open-dated products we sell, e-vouchers will continue to be issued.
These include Wai-O-Tapu, Sky Tower and open-dated ski products.
4. I don’t want to show price breakdowns. Can I show only a package price?
Yes. You can ask your ANZCRO consultant to format the quote as a single package price or untick the price breakdown option when generating your quote in ANZCRO Connect.
Please note: The client version of a quote will not display price breakdowns.
5. Can I view my documentation in ANZCRO Connect?
You can view Quotes and Status Reports inside Connect. Final itineraries will be sent two weeks before travel.
6. How do I send documents to my clients?
Agents will receive an email containing a link to the documentation, which can be forwarded directly to the client.
You can also generate and copy the link yourself from ANZCRO Connect and send it through your own email system.
7. Are the new quotes and itineraries mobile-friendly?
Yes. They have been redesigned for smooth and easy viewing on mobile devices.
8. Do the new quotes include product information and images?
Yes. Quotes now include more detailed product descriptions, inclusions and images.
9. Will commission be visible to my clients?
Only if you choose to show it. Commission can be shown or hidden depending on your preference. Your consultant can adjust this, or you can select the appropriate display option in ANZCRO Connect.
10. What should my client present at check-in?
Clients should present their ID and the reference number shown on the itinerary if asked.
For open-dated products, they will also need to present the issued e-voucher.
11. Do status updates include more detail now?
Yes. Status reports have been updated to include clearer notes and more detailed booking progress information for agents.
