Welcome to New Zealand – Guide & FAQs

Planning your first Kiwi adventure?

If you’re heading over to New Zealand from Australia, get ready for a trip filled with jaw-dropping scenery, rich Māori culture, and famously warm hospitality. Whether you’re exploring glacier-fed lakes, geothermal hot springs, or lively city streets, Aotearoa (as it’s known in Māori) offers a unique mix of adventure and serenity.

To help you plan your journey, we’ve answered the most common questions Australians have—covering everything from entry rules and transport to currency, safety, and local customs.

Entry & Visas

Do Australians need a visa to visit New Zealand?
No. Thanks to the Trans-Tasman Travel Arrangement, Australian citizens can enter and live in New Zealand without a visa.

How long can I stay?
You’re granted a residence-class visa on arrival, so there’s no fixed limit on the length of stay for Australian citizens. For travel purposes, however, most Aussies visit for a few weeks to a few months at a time.

Arrival & Customs

What can’t I bring into New Zealand?
New Zealand enforces very strict biosecurity laws to protect its unique environment. You must declare:

  • Any food products, including snacks or tea
  • Outdoor or sports gear that may have soil (boots, tents, etc.)
  • Natural materials such as wood, feathers, or plants

Tip: When in doubt, declare it—there are significant fines for undeclared items.

What’s the time difference from Australia?
This varies by state and daylight saving:

  • NZ is typically 2 to 3 hours ahead of Australian Eastern Standard Time (AEST)
  • Note that New Zealand observes daylight saving, and the South Island gets darker earlier during winter months

Currency & Money

What currency is used?
The New Zealand Dollar (NZD).

Can I use my Australian debit or credit card?
Yes. Visa and Mastercard are widely accepted, and contactless (tap-and-go) payments are common.

Should I carry cash?
It’s handy to have a small amount, especially for rural towns or weekend markets, but most places accept cards—even for small purchases.

Phones & Internet

Will my Australian phone work in NZ?
Yes, provided it’s unlocked. You can use global roaming or buy a local prepaid SIM card (from Spark, One NZ, or 2degrees) at the airport or convenience stores.

How’s the Wi-Fi?
Wi-Fi is widely available in towns, cities and accommodation, but may be slower or limited in remote areas. Download maps and key apps ahead of time if travelling off the grid.

Driving in New Zealand

Which side of the road do they drive on?
Same as Australia—on the left-hand side.

Can I use my Australian driver’s licence?
Yes. Australian licences are valid for driving and car hire in New Zealand.

Driving tips:

  • Roads can be narrow, winding and scenic—allow extra travel time
  • Mountain roads and alpine passes can be affected by weather
  • Fuel stations may be limited in remote areas—fill up when you can

Weather & Seasons

When is summer in New Zealand?
Seasons align with Australia:

  • Summer: December to February
  • Autumn: March to May
  • Winter: June to August
  • Spring: September to November

Tip: Weather can change quickly—especially in alpine or coastal regions. Pack layers and a waterproof jacket, even in summer.

Health & Safety

  • Tap water is safe to drink throughout the country
  • Use sunscreen daily—New Zealand’s UV levels are high
  • For emergencies, dial 111 (police, fire, or ambulance)
  • New Zealand is considered one of the safest travel destinations globally

Language & Culture

What language is spoken?
English is the primary language, and Māori is also an official language. You’ll see Māori place names and hear common phrases such as “Kia ora”.

Useful local terms:

  • Kia ora = Hello / Thank you
  • Togs = Swimsuit
  • Bach (pronounced “batch”) = Holiday home
  • Sweet as = No worries / Great
  • Heaps = Lots / Plenty

Shopping & Tax

Is tax included in prices?
Yes – a 15% GST (Goods and Services Tax) is included in displayed prices.

Can I claim a GST refund as a tourist?
No – New Zealand does not currently offer a tax refund scheme for visitors.

Public Transport & Travel

  • Cities: Public buses and trains are reliable and safe
  • Between regions: Intercity buses and scenic rail services are a great way to travel
  • By car: Hiring a vehicle offers the most flexibility, especially for South Island road trips
  • Island crossing: Ferries (Interislander or Bluebridge) operate between the North and South Islands

Extra Travel Tips

  • Dress casually—Kiwis are relaxed about attire, even in cities
  • Book popular activities (like Milford Sound cruises or glacier hikes) ahead during peak travel months
  • Handy apps: Google Maps, CamperMate for road trippers, and MetService for weather updates

Nau mai, haere mai – Welcome to Aotearoa

With its breathtaking landscapes, diverse culture and friendly locals, New Zealand is an unforgettable destination for Aussie travellers. Whether you’re road-tripping through fjords, hiking in national parks or relaxing at a vineyard, you’re in for a truly memorable experience.

More from Traveller Resources